Overview
Disposition Codes and Unavailable Codes are set at call center level in BroadWorks. If your organization has Disposition Codes and Unavailable Codes assigned, they will automatically be associated to your WebRTC client.
It is only possible to set a Disposition Code once your call has ended. Once your call ends, you will move into Wrap-Up, and you will be able to select the code from that menu.
To set a Disposition Code:
1. Establish a call.
2. End a call.
3. Click on "Disposition: Not Set".
4. This will open a pull-down menu of your available codes. Select a code to set your Disposition Code.
It is only possible to set your Unavailable Code while on the "Unavailable" ACD Agent status.
To set your Unavailable Code:
1. Set your ACD Agent Status to "Unavailable."
2. Select "Code: Not Set".
3. This will open a pull-down menu of your Unavailable Codes. Select a code to set your Unavailable Code.
