Overview
The AIVA Connect Operator Console allows users to change their Agent Status at any given time. When a status change is made, the user's availability status will be updated in real-time in BroadWorks.
To change your Agent Status:
1. Select the Agent Status icon in the top right corner.
2. Select your Agent Status from the drop-down menu.
To Sign In or Out of a Queue:
1. Select the Agent Status icon in the top right corner.
2. Select the Bell Icon on the Queue that you would like to sign in or out of.
