Dev Documentation

Agent Status

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Overview

The AIVA Connect Operator Console allows users to change their Agent Status at any given time. When a status change is made, the user's availability status will be updated in real-time in BroadWorks.

Changing your Agent Status

To change your Agent Status:

1. Select the Agent Status icon in the top right corner.

2. Select your Agent Status from the drop-down menu.

ACDStatus
Signing In and Out of a Queue

To Sign In or Out of a Queue:

1. Select the Agent Status icon in the top right corner.

2. Select the Bell Icon on the Queue that you would like to sign in or out of.

QueueStatus
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