Overview
The AIVA Connect Operator Console allows users to change their Agent Status at any given time. When a status change is made, the user's availability status will be updated in real-time in BroadWorks.
To change your Agent Status:
1. Select the Agent Status icon in the top right corner.
2. Select your Agent Status from the drop-down menu.
![ACDStatus](https://media.screensteps.com/image_assets/assets/005/496/538/original/298d3760-fdd7-46de-b24b-c38903b76f6f.png)
To Sign In or Out of a Queue:
1. Select the Agent Status icon in the top right corner.
2. Select the Bell Icon on the Queue that you would like to sign in or out of.
![QueueStatus](https://media.screensteps.com/image_assets/assets/005/496/540/original/0003b01f-4fc1-4f9b-b90a-ecb6546c7d17.png)