Recent updates
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Disposition & Unavailable Codes
Updated onArticleDisposition Codes and Unavailable Codes are set at call center level in BroadWorks. If your organization has Disposition Codes and Unavailable Codes assigned, they will automatically be associated to your WebRTC client.
It is only possible to set a Disposition Code once your call has ended. Once your call ends, you will move into Wrap-Up, and you will be able to select the code from that menu.
Knowledge Base AIVA Connect (WebRTC) Console User Guides
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Getting Started
Updated onArticle1. Users can launch their WebRTC client through the following link: https://aivaconnect.ai
2. Select "Login."
Knowledge Base AIVA Connect (WebRTC) Console User Guides
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Agent Console Quick Troubleshooting Guide
Updated onArticleThis guide will provide guidance to troubleshoot and fix errors that you may experience when using the Agent Console.
Knowledge Base Release Updates
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WebRTC Quick Start Guide
Updated onArticle1. Users can launch their WebRTC client through the following link: https://aivaconnect.ai
2. Select "Login."
Knowledge Base Release Updates
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AIVA Connect Hospitality Console Guide (White Label Partner Only)
Updated onArticle1. Users can launch their WebRTC client through the following link: https://aivaconnect.ai
2. Select "Login."
Knowledge Base Release Updates
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Change Logs
Updated onArticleEffective Wednesday, November 10, 2022, 12:01 AM, Central:
The website for AIVA Connect™ Beta, Agent Operator Console will be replaced with AIVA Connect™, Production Agent Operator Console. BluIP™ and its development team sincerely appreciates its customers and users who have actively engaged and provided feedback of the Beta solution over the last 120 days of use. With this feedback, the Production environment has been released and is currently in use, across multiple countries, business verticals and markets, and portfolios.
To utilize the Production environment, users will replace existing URL’s of:
https://beta.aivaconnect.ai/api/Access?provider=BluIP with
https://phone.aivaconnect.ai/api/Access?provider=BluIP
The Beta solution will be deprecated effective Wednesday, November 30, 2022 for current, external users. All historical information, reporting, and employee data will remain the same, without any disruption. Beta users will not require any additional information or training on the system as this is the identical system being used today, just a different URL.
This information will be posted in the Agent Operator Console, on the Support website, as well as a re-direct message for all users logging in for the first time after Wednesday, November 9, 2022.
For any user experiencing technical challenges logging in for the first time, please ensure the troubleshooting guide is available and utilized. These steps will prevent most challenges users might experience, should there be any. This guide, along with other helpful information can be found at https://docs.aivaconnect.ai/. Note that users do NOT have to be logged in to access this information.
For questions, concerns, or general feedback, please contact us at [email protected]
Thank you,
Support
BluIP, Inc
Knowledge Base Release Updates
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WebRTC Product Bulletin
Updated onArticleThe need for an agile workforce is in demand more than ever before. Enterprise grade telephony deployments are often costly, and the physical hardware requirements can lock a worker down to an office space. At BluIP, we understand the value of a lightweight deployment that empowers the at-home agent to work just as effectively from the safety and comfort of their home.
BluIP's WebRTC client is a web-based soft-phone that provides your employees with reliable communication services directly from their computer browser. Without any installation requirements, your employees simply login to our portal to access their phone.
Knowledge Base Release Updates