When unexpectedly being logged out (electrical outages, surges, etc) use these steps below if you experience challenges logging back in.
- With your browser open, press F12 on your keyboard
- Once pressed, a console window will appear on the right side of the screen
- Click “Console”
- Next, right click on the refresh button
For Google Chrome:
- Choose “Empty Cache and Hard Reload”
For Microsoft Edge:
- Choose "Empty cache and hard refresh"
6. Once this has been done, close all open browsers
7. Re-open your browser and physically type this into the URL bar: https://aivaconnect.ai
8. Select "Portal"
9. Select "Login"
10. Select "OKTA"
11. Enter your @fblasvegas.com username
12. Select "Next"
13. Enter your password
14. Select "Verify"
15. Select the BluIP AIVA Connect tile
16. Select "Preview Phone"
- With your browser open, press F12 on your keyboard
- Once pressed, a console window will appear on the right side of the screen
- Click “Console”
- Next, right click on the refresh button
For Google Chrome:
- Choose “Empty Cache and Hard Reload”
For Microsoft Edge:
- Choose “Empty cache and hard refresh”
6. Once this has been done, close all open browsers
7. Re-open your browser and physically type this into the URL bar: https://aivaconnect.ai
8. Select "Login"
9. Enter your BluIP provided email address and password
10. Select "Login"
