When unexpectedly being logged out (electrical outages, surges, etc) use these steps below if you experience challenges logging back in.
- With your browser open, press F12 on your keyboard
- Once pressed, a console window will appear on the right side of the screen
- Click “Console”
- Next, right click on the refresh button
For Google Chrome:
- Choose “Empty Cache and Hard Reload”
![](https://media.screensteps.com/image_assets/assets/007/814/816/original/9e00ef89-928b-4760-9712-76c2837767f9.png)
For Microsoft Edge:
- Choose "Empty cache and hard refresh"
![](https://media.screensteps.com/image_assets/assets/007/814/824/original/da0e2703-9f31-4f61-b575-f0c7bc5ab9f9.png)
6. Once this has been done, close all open browsers
7. Re-open your browser and physically type this into the URL bar: https://aivaconnect.ai
8. Select "Portal"
![](https://media.screensteps.com/image_assets/assets/007/814/644/original/a38f213f-2eb9-4554-9159-76b72cdbdd27.png)
9. Select "Login"
![](https://media.screensteps.com/image_assets/assets/007/814/646/original/5b4b397f-bed6-49a0-9eb2-2c5c5c7adbcd.png)
10. Select "OKTA"
![](https://media.screensteps.com/image_assets/assets/007/814/648/original/b708d654-0186-47be-88b9-2ab9a9dbc4eb.png)
11. Enter your @fblasvegas.com username
12. Select "Next"
![](https://media.screensteps.com/image_assets/assets/007/814/650/original/2f0d3b12-4cb0-4bb7-9eef-92d1efdc6579.png)
13. Enter your password
14. Select "Verify"
![](https://media.screensteps.com/image_assets/assets/007/814/652/original/2b3f4bf2-f6e8-4dd0-b26a-8a34d8d46d22.png)
15. Select the BluIP AIVA Connect tile
![](https://media.screensteps.com/image_assets/assets/007/814/654/original/d7dc1a61-8c53-4edb-97d4-a2025307213d.png)
16. Select "Preview Phone"
![](https://media.screensteps.com/image_assets/assets/007/814/656/original/d319ae8d-5b27-4ebd-9ed3-a0e75b4107a9.png)
- With your browser open, press F12 on your keyboard
- Once pressed, a console window will appear on the right side of the screen
- Click “Console”
- Next, right click on the refresh button
For Google Chrome:
- Choose “Empty Cache and Hard Reload”
![](https://media.screensteps.com/image_assets/assets/007/814/820/original/f06680df-de15-459a-bd63-b52f420a45fc.png)
For Microsoft Edge:
- Choose “Empty cache and hard refresh”
![](https://media.screensteps.com/image_assets/assets/007/814/826/original/c115034b-b0a2-4819-a0ca-e099376a50ae.png)
6. Once this has been done, close all open browsers
7. Re-open your browser and physically type this into the URL bar: https://aivaconnect.ai
8. Select "Login"
![](https://media.screensteps.com/image_assets/assets/007/814/765/original/9382bf0e-0f74-46a2-815e-595bb3c0f6c1.png)
9. Enter your BluIP provided email address and password
10. Select "Login"
![](https://media.screensteps.com/image_assets/assets/007/814/767/original/36cb1ad8-2052-4c13-9944-42512661f206.png)